Refund policy

Return and Refund Policy

I. Scope of Refunds

We offer refunds for the first nutritional pack in your initial order. Requests may be submitted within 30 days of the date you first received the shipment. A $10 shipping fee will be deducted from the refund amount.

II. Non-Refundable Items and Other Exclusions

  • Any products other than the first nutritional pack in your initial order;

  • Items purchased in bulk or as part of a bundle (excluding the first pack);

  • Opened dietary supplements are non-returnable for health and safety reasons; however, this does not affect eligibility for the first-pack refund under Section I, for which no product return is required;

  • Orders for which the 30-day refund request period has expired.

III. Refund Request Process

  1. Submit your request via the refund application form or by email to klavedoogan@gmail.com within the eligible timeframe;

  2. Please include the following information in your email: your order number, the date you first received the order, the name(s) of the product(s) for which you are requesting a refund, and the reason for the request;

  3. Our customer service team will respond and complete the review process within 1–3 business days;

  4. Once approved, the refund will be issued to your original payment method. It typically takes 5–10 business days for the funds to appear in your account (depending on your card issuer or payment provider).

IV. Product Returns

You do not need to return the product to qualify for a refund on the first pack. Since dietary supplements cannot be resold once opened, please dispose of the product appropriately after your refund request has been approved. We will process the refund according to the rules stated above.

V. Damaged, Incorrect, or Missing Items

If you receive a damaged or incorrect item, or if an item is missing from your order, please contact customer service within 48 hours of delivery. Please provide your order number along with photographs of the product(s) and the outer packaging. Once verified, we will prioritize sending a replacement. If a replacement cannot be provided, we will issue a refund for the actual amount paid for the item(s) (no shipping fees will be deducted in these cases).

VI. Refund Timeline

From receipt of a refund request to completion of the review: 1–3 business days.

From refund initiation to the funds reaching your account: 5–10 business days.

Refunds cover only the actual amount paid for the items (including any applied discounts); they do not include original shipping costs, customs duties, taxes, or other third-party charges.

VII. Customs Duties and Return Shipments

Orders returned due to the recipient’s refusal to complete customs clearance, failure to claim the package, or an incorrect address are not eligible for a refund under this policy. The recipient shall be responsible for any associated taxes, return shipping costs, and potential restocking fees (please refer to our Shipping Policy for further details).

VIII. Policy Updates

We reserve the right to amend this policy to the extent permitted by law. Any updates will be posted on this page and will apply to requests submitted thereafter. Requests already under review will be governed by the version of the policy in effect at the time of their submission.

To request a refund, or if you have any questions, please contact: klavedoogan@gmail.com.