Shipping policy

Shipping Policy

I. Shipping Coverage

Currently, we only ship to the United States (including the contiguous 48 states). We do not ship to other countries or regions at this time; any future expansions will be announced on the checkout page and our official website.

We do not ship to restricted areas. Freight forwarder warehouses are not subject to this restriction. If your country or region cannot be selected at checkout, it means we do not currently offer shipping to that location.

II. Order Processing and Dispatch

Initial Orders: Orders will be dispatched within 3–5 business days of successful payment. Once dispatched, an automated shipping confirmation email containing a tracking number will be sent.

Recurring/Subscription Orders: We will send a reminder email 5 days prior to dispatch. During this window, you may update your shipping address, skip the current shipment, adjust the dispatch date, or change your products. A tracking email will also be sent once the order has been dispatched.

Order processing time is not included in the estimated delivery time; the delivery timeframe begins once the carrier collects the package.

III. Estimated Delivery Time

Within the United States: 5–8 business days.

Delivery times may be extended during peak seasons (such as major promotional events or holidays), due to extreme weather, customs inspections, or carrier backlogs. Such delays do not qualify for compensation.

IV. Order Tracking

Once a package is dispatched, an automated shipping confirmation email containing the carrier tracking number will be sent. Tracking information typically becomes active later on the day the package is handed over to the carrier.

V. Duties, Taxes, and Customs Clearance

Orders within the United States: No additional customs duties are required.

If a package is returned due to inaccurate recipient information, refusal to clear customs, or failure to claim the package, the recipient shall be responsible for any return shipping costs. This may also affect your eligibility for a refund (please refer to our Return and Refund Policy for further details).

VI. Address Changes and Exceptional Shipments

Address Changes: You may contact customer service (klavedoogan@gmail.com) to request an address change before an order is dispatched. Once an order has entered the shipping process, the delivery address can no longer be modified.

Damaged or Lost Packages: Please contact customer service as soon as possible (ideally within 48 hours) after receiving your package. Provide your order number, along with photos of the outer packaging and the items received. Once verified, we will prioritize sending a replacement; if a replacement is not available, we will issue a refund for the amount actually paid for the items.

Stagnant Shipments: If tracking information has not been updated for an extended period, we recommend waiting for the carrier’s system to sync. If a package is confirmed as lost, our customer service team will initiate an investigation or arrange for a replacement.

Returns Due to Incorrect Addresses: If a shipment is returned due to an incorrect or incomplete address, the return process may take 1–6 weeks. Once received, the shipment will be handled according to our return policy (which may include restocking fees and return shipping costs).

VII. Packaging and Environmental Responsibility

All outer packaging and filler materials are made from recycled paper and are 100% recyclable. Please dispose of them according to your local recycling regulations.

VIII. Policy Updates

This policy may be adjusted in response to carrier requirements or to comply with cross-border regulations. Any updates will be posted on this page and will apply to all orders placed after the date of the update.
For any delivery-related issues, please contact: klavedoogan@gmail.com (please include your order number).